Management Computer Services, Inc. (MCS) is seeking a Software Support Technician I to join our team. This role is perfect for tech-savvy individuals who enjoy problem-solving and helping clients maximize their use of software solutions. As the first point of contact for clients using our PHA-Web software, you will play a key role in delivering premium customer support.
Table of Contents
Key Responsibilities
As a Software Support Technician I, your primary duties will include:
- Technical Support: Respond to customer inquiries and provide accurate solutions for software-related issues.
- Troubleshooting: Diagnose and resolve software bugs and malfunctions.
- Documentation: Maintain technical manuals and record common issues and resolutions.
- Software Configuration: Assist users with settings and preferences to optimize their experience.
- Industry Knowledge: Apply insights from the public and affordable housing sector (if applicable) to better support users.
- Collaboration: Work closely with developers and other team members to enhance software functionality.
- Communication: Maintain clear, professional communication with both clients and internal teams.
- Quality Assurance: Test software updates to ensure smooth functionality and resolve defects.
Required Qualifications
To be a strong candidate for this role, you should have:
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Basic knowledge of software troubleshooting and configuration.
- Ability to learn and adapt to new technologies.
- Experience in public and affordable housing industry (preferred but not required).
- Customer service experience with a professional phone manner.
- Ability to document technical issues and solutions effectively.
Salary & Benefits
At MCS, we value our employees and offer competitive compensation and benefits, including:
| Compensation & Benefits | Details |
|---|---|
| Salary | Competitive and based on experience |
| Health Insurance | Comprehensive medical, dental, and vision coverage |
| Paid Time Off | Generous vacation and sick leave policies |
| Training & Development | Full training on PHA-Web software and ongoing learning opportunities |
| Career Growth | Opportunities for professional advancement within the company |
Note: All offers are final and non-negotiable.
Work Culture & Career Growth
At MCS, we foster a collaborative and supportive work environment where employees can thrive. Our training programs ensure you develop a deep understanding of PHA-Web software while gaining valuable technical support experience. We encourage career growth through:
- Regular performance reviews and feedback.
- Internal promotions for high-performing team members.
- Exposure to evolving software technologies.
How to Apply
If you’re excited about this opportunity, follow these steps to apply:
- Visit our official careers page.
- Submit your resume and cover letter detailing your experience and interest.
- If selected, you’ll be contacted for an initial phone interview.
- Successful candidates will proceed to a technical assessment and final interview.
Apply today and take the first step toward a rewarding career with Management Computer Services, Inc.!
FAQs
What are the working hours?
Standard business hours apply, but flexibility may be available depending on company needs.
Is prior experience with PHA-Web software required?
No, full training will be provided.
What kind of technical support will I be providing?
You will assist clients with software navigation, troubleshooting, configuration, and general inquiries related to PHA-Web.
What is the typical career path for a Software Support Technician at MCS?
Many team members grow into senior support roles, software testing, or development positions within the company.
When can I expect to hear back after applying?
Applicants will typically receive a response within two weeks of submitting their application.