SSA Group is a leader in providing integrated services to zoos, aquariums, museums, and other cultural attractions across the United States. With over 50 years of experience, SSA specializes in dining, retail, and admissions management. The company prioritizes sustainability, inclusivity, and innovation, ensuring a positive impact on partners and their communities.
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Job Overview
Position Title: IT Systems Technician, Level I
Reports To: Manager of IT Systems – Admissions
Employment Type: Full-time
The IT Systems Technician Level I is responsible for providing technical support for SSA’s ticketing system. This role involves troubleshooting issues, managing user accounts, and ensuring smooth system operations. The technician will collaborate with IT staff and end-users to maintain an efficient ticketing system.
Key Responsibilities
- Provide technical support for SSA’s ticketing system.
- Monitor and troubleshoot system issues.
- Manage user accounts and access permissions.
- Respond to support requests in a timely manner.
- Provide end-user training on ticketing systems.
- Maintain and update system documentation.
- Collaborate with IT staff to integrate ticketing systems with other applications.
- Stay updated on industry trends and best practices.
Required Qualifications
- High school diploma or equivalent; college coursework in computer science preferred.
- 1-2 years of experience in a technical support role.
- Experience with ticketing systems (preferred).
- Proficiency in Microsoft Office applications.
- Strong analytical and problem-solving skills.
- Excellent written and verbal communication skills.
- Ability to work effectively in a team environment.
Compensation & Benefits
| Benefit | Details |
|---|---|
| Salary | Based on experience and qualifications. |
| Time Off | Flexible time-off policy. |
| Healthcare | Medical, dental, and vision insurance. |
| Retirement Plan | 401(k) plan with company match. |
| Insurance | Supplemental insurance options available. |
| Disability Coverage | Company-paid short- and long-term disability. |
| Career Development | Training programs and tuition discounts through a partnership college. |
| Parental Leave | Paid leave for new parents. |
| Employee Perks | Meal plans and employee discounts. |
| Cell Phone Stipend | $75 monthly stipend. |
Career Growth Opportunities
SSA Group values professional development and provides various career growth opportunities, including:
- Internal training and upskilling programs.
- Tuition assistance for further education.
- Opportunities to advance into senior IT roles.
- Exposure to cutting-edge technologies in ticketing and IT systems.
How to Apply
SSA Group accepts applications on an ongoing basis. Interested candidates can apply at any time by visiting the SSA Group careers page. Applications are reviewed as they are received, ensuring continuous hiring for the best candidates.
Apply now: SSA Group Careers
Frequently Asked Questions
Is there a deadline to apply for this position?
No, SSA Group reviews applications on an ongoing basis.
What kind of experience is required?
At least 1-2 years in a technical support role, preferably with ticketing systems.
Does SSA Group offer remote work options for this role?
This role may require onsite work, depending on project needs.
What is the salary range for this position?
Salary is determined based on experience, education, and certifications.
Are there opportunities for career advancement?
Yes, SSA Group offers internal training and development programs for career growth.
SSA Group is an equal opportunity employer that values diversity and inclusivity. Apply today and take the next step in your IT career!